Privacy Policy
This Privacy Policy is compliant with the Digital Personal Data Protection (DPDP) Act 2023.
1. Data Collection
To fulfill your orders and provide a seamless experience, we collect the following personal data:
- Name
- Phone Number
- Delivery Address & Pincode
- GPS location (for accurate delivery routing, if permitted)
- Payment Details (processed securely via authorized payment gateways)
2. Purpose of Collection
We process your data strictly for the following purposes:
- Order fulfillment and logistics
- Product delivery (shared with shipping partners like Delhivery/BlueDart)
- Customer support and issue resolution
3. Data Sharing
We do not sell your personal data to any third parties. Data is only shared with essential service providers (e.g., couriers, payment gateways) required to fulfill your order.
4. Hosting & Processing
Our website is hosted on Cloudflare infrastructure, meaning your data may be processed securely on the edge to ensure fast and reliable service.
5. Your Rights
Under the DPDP Act 2023, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Erasure: Request the deletion of your personal data once the order is fulfilled and no longer required for legal or compliance reasons.
6. Contact Us
For any privacy-related queries or to exercise your rights, please contact our Grievance Officer at:
Email: support@glowkorea.in